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Introduction This error is only on a Pace 6 Tuner (MG1)   A blue screen comes up and reads: Pace PX001BTM SysCode Loader The ASTB needs to download new software.  This could take a few minutes, please be patient. DOCSIS DOWNLOADWAITING FOR SNMP... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Unsure of the User Interface on your TV? Click here   Parental Controls allow programming blocks by channel number, rating, or time period  ... Read More

Introduction Pease Note: Reprovisioning an IPTV box (removing and adding the cable occurrence) should no longer be a part of troubleshooting, especially during a declared outage. This will only prolong the restoration of services once the outage has... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Important:   To see Favorite Channels on a TiVo Mini, first add them to the Four or Six Tuner TiVo in the home  There is no... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction A Force Connect renews the TiVo's network connection for Guide Data, OnePass scheduling, Apps and VOD  Force Connect may take up... Read More

Introduction This information in BOLT, under the Equipment tab when pressing the Diagnostics button  Discrepancy is listed in red  PHY rates are the physical layer (PHY) rate, or the speed that data can move between MoCA clients (TiVo) and the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3 Go to TiVo Central | Settings & Messages | Settings | Network | View... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction With Netflix on your TiVo, you can enjoy a wide selection of Netflix movies and TV episodes from Netflix right to your TiVo® box! Eligibility... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction YouTube is a video sharing website where you can watch, upload and share videos YouTube videos are not stored on the TiVo, andÂ... Read More

Introduction For basic troubleshooting (won't load, cannot find, will not play back, etc.), see Troubleshooting an App on TiVo   Resolution Steps   Expand All | Collapse All    Music Choice App on TiVo is Free!   Music Choice app on TiVo... Read More