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Introduction Static IP Address are available to Business Solutions customers across all Sites They are no longer available to Residential customers effective November 1, 2023  Existing Residential Static IP customers are... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction TiVo HD Menu (HDUI) Features Discovery Bar to find shows easily and intuitively Video Window to watch a program and browse for new shows to... Read More

Introduction Follow the troubleshooting steps below, testing the App after each step You can also view a list of the most Popular Apps Available on Our Equipment   Resolution Steps Expand All | Collapse All    TiVo STBs   Verify the Serial... Read More

Introduction Follow the troubleshooting steps below, testing the App after each step You can also view a list of the most Popular Apps Available on Our Equipment   Resolution Steps Expand All | Collapse All    TiVo STBs   Verify theÂ... Read More

IntroductionThis article is meant to troubleshoot certain device(s) that can't connect to your internet connection. If all of your devices cannot connect to the Internet, follow troubleshooting for Cable Modem Offline / Modem Out ... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

  Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & '   Ensure a Sub Account exists on the account  Verify the Serial Number / TSN Number  Power Cycle the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Cable modems are designed to be on for long periods of time without problemsOccasionally, a cable modem should be powered off andÂ... Read More

Introduction Customers can find their TiVo Service Number (TSN) in their TiVo menus, on the 4th line: 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3  Go to TiVo Central | Settings & Messages | Account and... Read More

Introduction   Credit Compliance cancels installations for the following reasons: Prior account with a write-off balance  Payment in full is needed for a write off balance that is associated with the applicant's name   Customer isÂ... Read More