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Introduction Pease Note: Reprovisioning an IPTV box (removing and adding the cable occurrence) should no longer be a part of troubleshooting, especially during a declared outage. This will only prolong the restoration of services once the outage has... Read More

Introduction This procedure is to reprovision the Data portion of equipment Resolution Steps Reprovision a Cable Modem Go to the Customer Equipment Maintenance [BX] screen  Highlight the modem and click the Remove Occurrence button  On the... Read More

Introduction This procedure is to reprovision the Data portion of equipment Resolution Steps Reprovision a Cable Modem Go to the Customer Equipment Maintenance [BX] screen  Highlight the modem and click the Remove Occurrence button  On the... Read More

Introduction This procedure is to reprovision the Data portion of the equipment Resolution Steps Reprovision a Cable Modem Go to the Customer Equipment Maintenance [BX] screen Highlight the modem and click the Remove Occurrencebutton  On the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Unsure of the User Interface on your TV? Click here   Parental Controls allow programming blocks by channel number, rating, or time period  ... Read More

Introduction This error is only on a Pace 6 Tuner (MG1)   A blue screen comes up and reads: Pace PX001BTM SysCode Loader The ASTB needs to download new software.  This could take a few minutes, please be patient. DOCSIS DOWNLOADWAITING FOR SNMP... Read More

Introduction CableCARD Pairing Verification - DC Metro, IL, MA, NY, and PA Tune to Channel 994 (Pairing Verification Channel) to verify pairing  *If the customer cannot get to this channel, try the universal steps below CableCARD Paring... Read More

  Resolution Steps   Locate the TSN Reprovision the TiVo Check the Provisioning Transactions [PT] screen in ICOMS Resolve any errors that generate If the issue persists, please see a Lead or Floor Support for assistance   Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Google Assistant is Google’s artificial intelligence-powered voice assistant. It is available on Android devices, like our IPTV boxes... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Once your IPTV box receives an update, you will see a screen with 2 remotes. One large remote and one small remote: The following instructions are... Read More