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Resolution Steps   DC Metro, Illinois, Massachusetts, New York and Pennsylvania Nationwide Dial-Up Coverage Our Dial-Up customers have access to over 800 numbers, across 42 states, including the top 65 Metropolitan areas across the country ... Read More

  Introduction   This process is for creating new dial-up only or web hosting accounts in Site 91 only. It is not for Creating addresses for Cable, Phone or Internet Service (Cable Modem or Ethernet)   Before You Start, verify the following: Â... Read More

Introduction Dial-up error 680 occurs when: Modem is not hooked up to the phone line correctly There is no dial tone  The modem drivers are not initializing properly to detect a dial tone on the line Dial tone is non-standard ... Read More

  Resolution Steps In WebTools, verify Dial is ON and the password authenticates   If the issue persists, click Create Work Order or Technical Case on the Work Orders Tab in BOLTFill out the information as described below and clickÂ... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More

Introduction About CAN TV CAN TV is a nonprofit organization that administers local public access cable channels that are non-commercial and 98% local, that gives every Chicagoan a voice on cable television CAN TV providesÂ... Read More

  Resolution Steps Expand All | Collapse All Internal Support  Department / Contacts Phone Number Related Article  Transfer Number   Alvaria Phone System Call Center Numbers   Using the IVR Call Center Fax, Bothell, WA 425-217... Read More

Introduction The Bank Routing Number is a 9-digit identifier assigned to the bank by the Registrar of Routing Numbers. It is found before the account number on a check. Resolution Steps If Bank Routing Number is Unavailable in BOLT   Click... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction   Web space usage can be checked on this page.We no longer offer new, or support existing Personal WebspaceWeb Space storage was equal to... Read More

Introduction Before we resolve the abuse status we should do the following: Advise customer that we turned off their email to protect the security of the Astound network system  Assure the customer that once they have taken steps to secureÂ... Read More