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Resolution Steps With Layer 42 customers, we are not to assist them with their billing/account inquiries at this time. Any question asked should be forwarded to billing@layer42.com AGAIN – UNDER NO CIRCUMSTANCE ARE YOU TO DISCUSS A LAYER 42... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Reason: Channel list not populated     Resolution Steps Verify the Serial Number  / TSN Number  Verify customer subscribes to the channel and tier of service  Send a Refresh hit in BOLT  If the issue persists, click the Create Work Order... Read More

IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer to return it to its... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More