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Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Expand All | Collapse All  Connecting your IPTV box to your HDTV  HDMI needed  Connecting to your network Go to TiVo Home | arrow... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Ameba is a video streaming service that is geared for kids to help them with school and prepare for life Ameba is free with advertisements... Read More

  Introduction Please be aware that the following brand names are the same company (ending with newest): Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope Resolution Steps All-in-one Cable Modem Gateways Arris© Touchstone® DG1670... Read More

Introduction Please be aware that the following brand names are the same company (ending with newest): Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope Resolution Steps All-in-one Cable Modem Gateways Linksys® Wireless-G Cable... Read More

  Introduction Please be aware that the following brand names are the same company (ending with newest): Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope Outdoor equipment such as ONT's customers do not have access to are not... Read More

Resolution Steps Go to the Equipment Maintenance [BX] screen in ICOMS  Highlight the item and click the Port Occ Asgn button  On the Equipment Port Maintenance screen, select the data port and click the Swap Ctg/Occ button   ... Read More

Introduction Some customers at enTouch (site 44 Co 93) were inadvertently receiving data service at no charge You may notice some accounts that were brought over without a billable service code on the account When speaking to a enTouch... Read More

Introduction This procedure is to reprovision the Data portion of equipment Resolution Steps Reprovision a Cable Modem Go to the Customer Equipment Maintenance [BX] screen  Highlight the modem and click the Remove Occurrence button  On the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Expand All | Collapse All    PYXIX (eStream4K) - IPTV From Home left arrow to Menu, go to Settings then Device Settings,Â... Read More

  Resolution Steps   Locate the equipment on the ICOMS Customer Equipment Maintenance [BX] screen  In the Room field, press F4 and select Equipment Room  Highlight the location, press Select and then OK  Go back to the Customer... Read More