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Introduction Residential Credit Policy: All MarketsSite 22: Massachusetts and Site 9 Co. 80: Anne Arundel special credit guidelines for brand new customers are in effect: Follow these credit guidelines for brand new customer sales in these... Read More

Introduction   Credit Compliance cancels installations for the following reasons: Prior account with a write-off balance  Payment in full is needed for a write off balance that is associated with the applicant's name   Customer isÂ... Read More

Introduction In extremely rare occasions, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones's credit card information was placed on Mr. Smith's account If a customer used the credit card on... Read More

Introduction Use extreme caution when handling sensitive customer information With identity theft so prevalent, we make every effort to ensure a customer's personal information is not compromised Resolution Steps Please adhere to the... Read More

Introduction Rarely, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones' credit card information was entered on Mr. Smith's account  Important: if the card was used to make an account payment, itÂ... Read More

over 2 years ago | Article no. 1206 Introduction For Digital West customers, send an email to support@digitalwest.com and include the following information:  Contact Name  Daytime contact number  Details of the request ... Read More

Introduction Use extreme caution when handling sensitive customer information With identity theft so prevalent, we make every effort to ensure a customer's personal information is not compromised Resolution Steps Please adhere to... Read More

Introduction In extremely rare occasions, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones's credit card information was placed on Mr. Smith's account If a customer used the credit... Read More

Introduction Consent Decree – Bill Message for Washington Important News About Your Account Our company recently entered into a Consent Decree with the Washington state Attorney General. We expressly denied the State’s allegations and any... Read More

  Resolution Steps Note: init(d) is not the same as online(d) Access Merlin through BOLT; bring up the customer's modem  Look for any indication (red) of an outage on the UBR   Click the Reboot button for the modem  Have the... Read More