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Introduction Audio Cuts In / Cuts Out Explanation: One channel on all TVs in the home may be a channel provider issue One channel or all channels on one TV out of many in the home may also be an equipment or connection issue One channel or all... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Resolution Steps     HDMI (High Definition Multimedia Interface) is the standard digital connection between modern audio and video... Read More

  Resolution Steps Pulling calls in Alvaria Chats in ASAPP Entering Call / Chat into BPA   Read More

Introduction Audio Issue Explanation: One channel on all TVs in the home may be a channel provider issue  One channel or all channels on one TV out of many in the home may also be an equipment or connection issue  One channel or all... Read More

Introduction Distorted Audio Explanation: One channel on all TVs in the home may be a channel provider issue One channel or all channels on one TV out of many in the home may also be an equipment or connection issue One channel or all channels... Read More

Introduction   If adult content is showing where it shouldn't be, contact someone on your support team and they will let the Control Desk know immediately   Resolution Steps Click Create Work Order or Technical Case on the Work... Read More

  Introduction   The DHCP lease information area in Merlin does not tell you the modem model, but rather the Ethernet OEM based on the first 6 characters of the MAC address  Because Arris recently bought out some Motorola Corporation... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Import Contacts: Ajax Interface Go to the left navigation bar on the Preferences tab and click Import / Export  Under Import,... Read More

Introduction   Cancel service, then Activate to correct WebTools errors, and Marry our TiVo to a customer's retail TiVo Married TiVos are connected through TiVo and share programming Retail TiVo TSN do not appear in WebTools;... Read More

  Introduction   This process is for creating new dial-up only or web hosting accounts in Site 91 only. It is not for Creating addresses for Cable, Phone or Internet Service (Cable Modem or Ethernet)   Before You Start, verify the following: Â... Read More