Data Equipment

Introduction The IPTV Tab in Merlin can show you the diagnostics of an IPTV box in question These areas of the IPTV tab should be considered when troubleshooting Resolution Steps IPTV Alert Messages ( top of screen in Red ) Box X####-####### out... Read More

Introduction After exhausting the troubleshooting of a Self-Installation Kit, we need to set up a technician visit to resolve the issue Be advised, the order below has a One Time Charge of $29.95to cover the Truck Roll/Tech visit. Inform your... Read More

Introduction This article is intended to be a simple technical comparison for Sales Purposes.   Resolution Steps   Eero                   Eero Pro 6 Eero Pro 6e Netgear Nighthawk Gaming Router           ... Read More

Introduction When an eero is offline, you may see: An API failure error in BOLT A missing eero tabin Merlin  FAILED -- The modem is not detecting a connected eero MAC address. The eero MAC must appearin the client list on the Router Tab. ... Read More