Data Equipment

Introduction Modem Offline Merlin Errors: STARTCONFIGFILEDOWNLOAD  MAC address was not found on Wave, Grande or RCN networks  Device not registered on the Network Headend  Provisioning Does Not Exist for this MAC  Entered MAC is not... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt out of CPNI verification  The Following is Not... Read More

IntroductionThis article is meant to troubleshoot certain device(s) that can't connect to your internet connection. If all of your devices cannot connect to the Internet, follow troubleshooting for Cable Modem Offline / Modem Out ... Read More

Introduction Note: If a customer has their own firewall software, that might be causing the issue - refer a customer to the firewall provider If customer complains of having to frequently power cycle, troubleshoot intermittent modem issue ... Read More

Resolution Steps Customers in Salem, Oregon currently with video equipment are being notified their equipment needs to be replaced Customer Notificationsare sent beginning September 12, 2023 and are sent throughout the process until... Read More

Introduction Any Pending Work Order for the speed upgrade and modem codes should not be cancelled If the order does need to be canceled, escalate to a Lead to make the local market aware Resolution Steps PA Speed Increase Project Talking Points ... Read More

  Introduction This router is intended for video game enthusiasts who want more control over their gaming bandwidth Requirements Must havecompany internet speed of 250Mbps or higher Canuse with a BYOM Canuse with 2 G (ALL PORTS ON THIS... Read More

Introduction Multi-Gig service is available wherever it is indicated as such by an appropriate serviceable status. Resolution Steps Expand All | Collapse All    What is 1200 Mbps? 1.2 Gigabits per second (Gbps) is 1200 megabits per second (Mbps)... Read More

Introduction Modem Offline Merlin Errors: STARTCONFIGFILEDOWNLOAD MAC address was not found onWave, Grande or RCN networks  Device not registered on the Network Headend Provisioning Does Not Existfor this MAC  Entered MAC is not... Read More

Introduction Fiber To The Homeor FTTH  is a revolutionary service offering all of our services over Fiber Optic Cables routed into the home. FTTH  service is delivered to customers through fiber by way of a device known as an Optical Network... Read More