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TiVo TSN Does Not Match ICOMS - Article no. 3659

Estimated Reading Time: 1 Minutes
20   November 23, 2023  Data Equipment - Reference Articles 0
  1. Ask the customer to verify the TiVo TSNand CableCARD information
     
    • To find the TiVo TSN:  
      • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3                
        • Go to TiVo Central| Settings & Messages | Account & System Information | System Information
          (see steps)
           
      • 4K 6 Tuners, 6 Tuners, 4K Minis, and Minis on TiVo Experience 4
        • Go to TiVo Home| arrow left to Menu | Help | Account & System Information
          (see steps)
           
      • CableCARD: from TiVo Central
        • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
          • Go to TiVo Central| Settings & Messages | Account & System Information | Cable Card Decoder | Cable Card Options (for Installers) | Cable Card Menu | Cable Card Pairing
            (see steps)
             
        • 4K 6 Tuners, 6 Tuners, 4K Minis, and Minis on TiVo Experience 4  
          • Go to TiVo Home| arrow left to Menu | Help | Account & System Info | CableCARD Decoder | CableCARD Installation | CableCARD Menu | CableCARD Pairing
            (see steps)

             
        • Ask for CableCARD ID, Host ID, and Data
  1. Ask the customer to wait an hour,then Force Connect to the TiVo Service to resolve the issue
     
  2. If the issue is still not resolved, click Create Work Order or Technical Casebutton on the Work Orders Tab in BOLT:
     
    • Fill out the information as described below and click Submit

Trouble Call or Tech Case

TiVo Issue

Service Category

TiVo ONLY

Problem Description

Incorrect TSN

TiVo TSN

15-digit TiVo TSN

CableCARD ID

13-digit CableCARD ID

Host ID

13-digit Host ID

Data ID

11-digit Data ID

Select

Affected TiVo Equipment
Not Rated
TiVo TSN Does Not Match ICOMS - Article no. 3659
Estimated Reading Time: 1 Minutes   November 23, 2023 0

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