TiVo TSN Does Not Match ICOMS - Article no. 3659
- Ask the customer to verify the TiVo TSNand CableCARD information
- To find the TiVo TSN:
- 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central| Settings & Messages | Account & System Information | System Information
(see steps)
- 4K 6 Tuners, 6 Tuners, 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home| arrow left to Menu | Help | Account & System Information
(see steps)
- CableCARD: from TiVo Central
- 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central| Settings & Messages | Account & System Information | Cable Card Decoder | Cable Card Options (for Installers) | Cable Card Menu | Cable Card Pairing
(see steps)
- 4K 6 Tuners, 6 Tuners, 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home| arrow left to Menu | Help | Account & System Info | CableCARD Decoder | CableCARD Installation | CableCARD Menu | CableCARD Pairing
(see steps)
- Ask for CableCARD ID, Host ID, and Data
- Ask the customer to wait an hour,then Force Connect to the TiVo Service to resolve the issue
- If the issue is still not resolved, click Create Work Order or Technical Casebutton on the Work Orders Tab in BOLT:
- Fill out the information as described below and click Submit
|
Trouble Call or Tech Case
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TiVo Issue
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Service Category
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TiVo ONLY
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Problem Description
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Incorrect TSN
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TiVo TSN
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15-digit TiVo TSN
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CableCARD ID
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13-digit CableCARD ID
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Host ID
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13-digit Host ID
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Data ID
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11-digit Data ID
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Select
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Affected TiVo Equipment
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Article ID: 20
Created: November 23, 2023
Last Updated: November 23, 2023
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=20