Articles Search Results

Reason: Channel list not populated     Resolution Steps Verify the Serial Number  / TSN Number  Verify customer subscribes to the channel and tier of service  Send a Refresh hit in BOLT  If the issue persists, click the Create Work Order... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More