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5 months ago | Article no. 1461 Internal Information   Expand All | Collapse All    Error 001: Transaction Sent 001 is equivalent of a Sent on phone transactions This is not an error code Appears in Site 44 accounts as a... Read More

5 months ago | Article no. 1461 Internal Information   Expand All | Collapse All    Error 001: Transaction Sent 001 is equivalent of a Sent on phone transactions This is not an error code Appears in Site 44 accounts as a... Read More

5 months ago | Article no. 1461 Internal Information   Expand All | Collapse All    Error 001: Transaction Sent 001 is equivalent of a Sent on phone transactions This is not an error code Appears in Site 44 accounts as a... Read More

Introduction Use extreme caution when handling sensitive customer information With identity theft so prevalent, we make every effort to ensure a customer's personal information is not compromised Resolution Steps Please adhere to the... Read More

Introduction Use extreme caution when handling sensitive customer information With identity theft so prevalent, we make every effort to ensure a customer's personal information is not compromised Resolution Steps Please adhere to... Read More

  Resolution Steps Press any key on the remote to clear the error  Try to order the VOD again; customers are not charged more than once for a VOD ordered more than once within the same time frame  Verify the Serial Number  / TSN Number ... Read More

  Resolution Steps   Wait 2 minutes and try the VOD again to temporarily correct the issue  Even if the VOD plays, schedule a technician; the error will reoccur  Click Create Work Order or Technical Case on the Work Orders Tab in... Read More

Introduction This is a Signal or Connection Error (and occurs when you remove the coax cable from the cable box while it is on) Resolution Steps Unplug power from back of converter box Check the coax to ensure it s screwed securely into the... Read More

Introduction CL-517 errors cannot be resolved over the phone; a technician visit is required Resolution Steps Click Create Work Order or Technical Case on the Work Orders Tab in BOLT Fill out the information as described below and clickÂ... Read More

Introduction CL-17 Errors cannot be resolved over the phone; a technician visit is required Resolution Steps Click Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Fill out the information as described below and... Read More