Articles Search Results

Resolution Steps For a description of taxes and fees found on the bill, please see https://www.astound.com/business/legal-disclosures/taxes/   Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps     Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage rights ... Read More

Introduction This process applies to CA, OR and WA: change bill frequency on all prepaid accounts  DC Metro, IL, NY, MA and PA: change Dial-Up bill frequency  Also includes a small number of older accounts with grandfathered McAfeeÂ... Read More

Resolution Steps Understanding Your Bill for San Luis Obispo, Los Angeles and San Jose, CA (Site 48 Co. 29) Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More