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Introduction Sports Package Refund Information Removing a Sports Package service code does not generate a credit When a Sports Package is cancelled, a customer is ineligible for any refunds (prorated or otherwise) Exceptions are at aÂ... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps     Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage rights ... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction As your local cable TV provider, we are prevented by law to air a certain events because a specific channel owns exclusive... Read More

  Resolution Steps NCAA Blackout Rules When a Local Affiliate has carriage rights for a college game, the National Network scheduled to carry it is blacked-out in that area  Viewers in these areas see the game on the Local Affiliate; the... Read More

Introduction Customer Care Agents handle all call billing disputes If a customer subscribes to another carrier for Regional / LD / International, they must contact that carrier for credit Resolution Steps Local, Regional and Long Distance Call... Read More

Resolution Steps Expand All | Collapse All Prorates Prorates are a portion of the full Monthly Recurring Charge (MRC)  For every prorate, there is a completed corresponding work order    When adding, removing or disconnecting... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Astound Broadband Policies and DisclaimersAstound Broadband Privacy Policy Internal Information Privacy Notices are specific to each... Read More