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Introduction Google OnHub routers were first released 6 years ago. Late last year, Google announced that it would sunset the Google OnHub router service. Resolution Steps More information can be found on Google's support website here. As a... Read More

  Resolution Steps A small number of Residential customers DC Metro, Illinois and Massachusetts with our first generation IPTV box (Amino) will soon receive a free equipment upgrade notification (see last bullet)  New IPTV equipmentÂ... Read More

Introduction Any Pending Work Order for the speed upgrade and modem codes should not be cancelled If the order does need to be canceled, escalate to a Lead to make the local market aware Resolution Steps PA Speed Increase Project Talking Points ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Introduction This is a Signal or Connection Error (and occurs when you remove the coax cable from the cable box while it is on) Resolution Steps Unplug power from back of converter box Check the coax to ensure it s screwed securely into the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps DVRs may exhibit a slight broadcasting delay from other converters in the house Incoming signals are temporarily encoded and copied to the... Read More

Introduction When an internet connection is pushed beyond its capacity, performance on apps and browsing slows for all devices connected to the networkThis issue is referred to as bandwidth saturation Customers are often unaware of how... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction   Web space usage can be checked on this page.We no longer offer new, or support existing Personal WebspaceWeb Space storage was equal to... Read More