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Resolution Steps Understanding Your Bill for San Luis Obispo, Los Angeles and San Jose, CA (Site 48 Co. 29) Read More

Resolution Steps For a description of taxes and fees found on the bill, please see https://www.astound.com/business/legal-disclosures/taxes/   Read More

Resolution Steps Expand All | Collapse All Pay Online in the My.DigitalWest Customer Center After customer receives their first bill with new account number and PIN, create account in the My.DigitalWest Customer Center to pay bills Register... Read More

Introduction WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error Resolution Steps Check BOLT for a recently completed Non-Pay Work order  If account is current, proceed to next steps  If not current, take a payment. Services... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Introduction This is a Signal or Connection Error (and occurs when you remove the coax cable from the cable box while it is on) Resolution Steps Unplug power from back of converter box Check the coax to ensure it s screwed securely into the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps DVRs may exhibit a slight broadcasting delay from other converters in the house Incoming signals are temporarily encoded and copied to the... Read More

Introduction When an internet connection is pushed beyond its capacity, performance on apps and browsing slows for all devices connected to the networkThis issue is referred to as bandwidth saturation Customers are often unaware of how... Read More