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Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps This is a network / internet connection error  Follow the steps in IPTV - Cannot Connect to Network / C210 Read More

Introduction WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error Resolution Steps Check BOLT for a recently completed Non-Pay Work order  If account is current, proceed to next steps  If not current, take a payment. Services... Read More

Introduction V638 – "Socket Open Error while fetching the Video Segment" The player is trying to download a video segment but cannot open a socket connection to the server If this error happens during the initial stream start, it will... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer to return it to its... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction   IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device   Just like a laptop, gaming system, or other device, IPTV needs a good connection to... Read More