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Self-Service Support Alert: this article is available for customers on help.astound.com Introduction HSN Shop by Remote Application allows users to use the TiVo remote control to purchase recently-aired products while streaming HSN Channel on TVs... Read More

Introduction IPTV broadcasts need to be received, encoded and delivered via IP which takes a few more seconds to complete than older traditional cable set top boxes.  Please note, this is no different than other MSO's that use the same... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the power source of the box is plugged into has power  If the light in front of the box is red, press any button on the remote to wake it up   Power cycle the IPTV... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the box is not plugged into an outlet that is controlled by a wall switch  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Shorten or lengthen the time from the last button push of the remote control until the screensaver becomes active:  Go to TiVo Home |... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction By default the IPTV box is set up with a screen saver. This activates during a period of inactivity between the IPTV box and the... Read More

Introduction HSNs (Hardware Serial Numbers) are found on TiVo Stream 4K and IPTV equipment   IPTV - Bottom of device   TiVo Stream 4K - Found on Box   or Back of unit     When entered incorrectly into accounts, it can cause... Read More

Introduction This happens when the Android IPTV box (ANDSTRM eStream4K) is connected not with HDMI, but a "breakout" cable - cable that combines Phono (R+L) audio and Composite video (for older standard definition TVs) Choosing "Live TV"... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

4 days ago | Article no. 9207 Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network,... Read More