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Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction HDTV (High Definition TV) digital programming has crisp, clear, and vivid pictures, and also supports Dolby Digital surround... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction As your local cable TV provider, we are prevented by law to air a certain events because a specific channel owns exclusive... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Resolution Steps     HDMI (High Definition Multimedia Interface) is the standard digital connection between modern audio and video... Read More

  Resolution Steps Send all Spam and Abuse issues to abuse@astound.net for follow-up Advise the customer to mark the email as Spam, then delete the email  If the Mail Spam service identifies a spam fingerprint in an email, the messageÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Line noise describes random fluctuations/electrical impulses that are carried along with standard AC current Florescent lights, appliances,... Read More

Introduction Chicago Cable and Telephone Ordinance credit requests are processed and automatically applied to the account within 2 billing cycles: Chicago Local Market Support notes BOLT when credit is issued   Customer can request credit for... Read More

Introduction Taxes vary from state to state and city to city - not only in the type of taxes charged but also the services subject to a tax As a company, we follow all standards set forth by federal, state and local governments  For anÂ... Read More

Introduction Use when a customer requests to start or to stop a service on a future date Future Start Date cannot be more than 60 days out Resolution Steps When Services are Pending and the Future Start Date is Today Do not wait... Read More