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Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps This is a network / internet connection error  Follow the steps in IPTV - Cannot Connect to Network / C210 Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Introduction This is a Signal or Connection Error (and occurs when you remove the coax cable from the cable box while it is on) Resolution Steps Unplug power from back of converter box Check the coax to ensure it s screwed securely into the... Read More

Introduction CL-517 errors cannot be resolved over the phone; a technician visit is required Resolution Steps Click Create Work Order or Technical Case on the Work Orders Tab in BOLT Fill out the information as described below and clickÂ... Read More

Introduction CL-17 Errors cannot be resolved over the phone; a technician visit is required Resolution Steps Click Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Fill out the information as described below and... Read More

  Resolution Steps There is a known firmware bug in the E2500, EA2700, and EA2750 routers, where Server Error 500 or Server Error 502 displays This may happen after booting up from a time of inactivity This error is more noticeable if the... Read More

Introduction Dial-up error 680 occurs when: Modem is not hooked up to the phone line correctly There is no dial tone  The modem drivers are not initializing properly to detect a dial tone on the line Dial tone is non-standard ... Read More

Introduction Effective October 1, 2023, new Core Data Service Codes are required on all Site 48 accounts due to Code Standardization This BOLT flash message displays when Core Data Service Codes must be added on an account in non-pay... Read More

Introduction WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error Resolution Steps Check BOLT for a recently completed Non-Pay Work order  If account is current, proceed to next steps  If not current, take a payment. Services... Read More

  Resolution Steps Press any key on the remote to clear the error  Try to order the VOD again; customers are not charged more than once for a VOD ordered more than once within the same time frame  Verify the Serial Number  / TSN Number ... Read More