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Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps This is a network / internet connection error  Follow the steps in IPTV - Cannot Connect to Network / C210 Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment   If the issue persists, click Create Work Order or Technical Case on the Work Order Tab in BOLT  Click Create Work Order or Technical... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Astound Broadband Policies and DisclaimersAstound Broadband Privacy Policy Internal Information Privacy Notices are specific to each... Read More