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Self-Service Support Alert: this article is available for customer self-service on help.astound.com Resolution Steps Expand All | Collapse All Pay and Manage AutoPay with MyRCN Register to create an account, then use the MyRCN toÂ... Read More

Self-Service Support Alert: this article is available for customers on help.mygrande.com Resolution Steps Expand All | Collapse All Pay Online in the MyGrande Customer Center Use the MyGrande Customer Center to pay your bill  Register to... Read More

Resolution Steps Expand All | Collapse All Pay Online in the My.DigitalWest Customer Center After customer receives their first bill with new account number and PIN, create account in the My.DigitalWest Customer Center to pay bills Register... Read More

Self-Service Support Alert: this article is available for customers on help.wavehome.com Resolution Steps Expand All | Collapse All Pay Online in the MyWave Customer Center Use the MyWave Customer Center  to pay your bill Register to... Read More

  Resolution Steps Expand All | Collapse All Pay Online in the enTouch Customer Center Use the enTouch Customer Center to register and pay your bill  Register for autopay and paperless billing  Residential  Business  Here, you can set... Read More

Resolution Steps Understanding Your Bill for San Luis Obispo, Los Angeles and San Jose, CA (Site 48 Co. 29) Read More

Introduction Use when a customer requests to start or to stop a service on a future date Future Start Date cannot be more than 60 days out Resolution Steps When Services are Pending and the Future Start Date is Today Do not wait... Read More

Introduction Suspense Team's Responsibility: Research accounts for bill usage (unguided traffic) on a telephone number that is not being billed  If an account is not associated with the phone number, it is 911 suspended Resolution... Read More

Introduction Use the steps below to move an entire service category from one customer billing statement to another Use Merge Billing Statements to combine or merge all billing statements into one statement Resolution Steps   From... Read More

Introduction Sports Package Refund Information Removing a Sports Package service code does not generate a credit When a Sports Package is cancelled, a customer is ineligible for any refunds (prorated or otherwise) Exceptions are at aÂ... Read More