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<title>Home - All Categories - IPTV  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=7</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=131</guid>
										<title>V265- Article no. 8419</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=131</link>
										<description><![CDATA[ Introduction Complete Message:  Can&#039;t play at this time. There is a network connection problem, check connection (V265)    Resolution Steps Expand AllÂ |Â Collapse All  TiVo    Force connect the TiVoÂ  Verify theÂ Serial Number Â / TSN NumberÂ ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=113</guid>
										<title>Remove Line Of Business &#40;LOB&#41; With Multiple Services- Article no. 1863</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=113</link>
										<description><![CDATA[ Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicableÂ CPNI and PII-protected information;Â customers cannot opt-outÂ of CPNI verification  ForÂ Digital WestÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=108</guid>
										<title>App Missing from TiVo or IPTV Box- 5787</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=108</link>
										<description><![CDATA[ Explanation:Customer is unable to access / load an App on the TiVo You can also viewÂ a list of the most Popular Apps Available on Our Equipment Â    Resolution Steps Expand AllÂ |Â Collapse All   TiVo     Verify theÂ Serial Number Â / TSN NumberÂ ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=109</guid>
										<title>IPTV Error c601, c604, c606, c610, c627</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=109</link>
										<description><![CDATA[Resolution Steps  Â  IPTVÂ is aÂ DataÂ product; always troubleshoot theÂ modemÂ andÂ its connectionÂ to the IPTV deviceÂ beforeÂ troubleshooting the IPTV device Â   Just like a laptop, gaming system, or other device, IPTV needs aÂ goodÂ connection to...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=110</guid>
										<title>IPTV error V475- Article no. 9215</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=110</link>
										<description><![CDATA[  Introduction  Â  IPTVÂ is aÂ DataÂ product; always troubleshoot theÂ modemÂ andÂ its connectionÂ to the IPTV deviceÂ beforeÂ troubleshooting the IPTV device Â   Just like a laptop, gaming system, or other device, IPTV needs aÂ goodÂ connection to...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=103</guid>
										<title>IPTV Authentication Failure &#40;C601, C608, C621, C628, C629&#41;- Article no. 8585</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=103</link>
										<description><![CDATA[      Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=111</guid>
										<title>IPTV Box Upgrade Project in DC Metro, IL and MA- Article no. 9363</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=111</link>
										<description><![CDATA[Â  Resolution Steps   A small number ofÂ ResidentialÂ customersÂ DC Metro,Â IllinoisÂ andÂ MassachusettsÂ with ourÂ first generation IPTV boxÂ (Amino) will soon receive aÂ free equipment upgrade notificationÂ (see last bullet)Â  New IPTV equipmentÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=132</guid>
										<title>Account Closed / Locked / Error C612 - IPTV- Article no. 8552</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=132</link>
										<description><![CDATA[ Introduction WOW TV+ (WOW IPTV)Â  receiving error c612 (not registered) error   Resolution Steps  Check BOLT for a recently completed Non-Pay Work orderÂ   If accountÂ is current, proceed to next stepsÂ  IfÂ notÂ current, take a payment. Services...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=102</guid>
										<title>IPTV Error - V555, V565, V566- Article no. 9388</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=102</link>
										<description><![CDATA[      Introduction These are Generic Player Failure errors.Â Â  Â  Â    Resolution Steps  Reboot the IPTV box through MerlinÂ   If you are unable to reboot through Merlin, followÂ power cyclingÂ stepsÂ    If the issue persists, click the Create Work...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=96</guid>
										<title>Music Choice App on Tivo and IPTV- Article 5443</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=96</link>
										<description><![CDATA[Introduction For basic troubleshooting (won&#039;t load, cannot find, will not play back, etc.), seeÂ Troubleshooting an App on TiVo Â  Resolution Steps Â  Expand AllÂ |Â Collapse All Â  Â Music Choice App on TiVo is Free! Â  Music Choice app on TiVo...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=105</guid>
										<title>IPTV Factory Reset- Article no. 8990</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=105</link>
										<description><![CDATA[ Introduction Warning: this should only be used as a last resort for troubleshooting; when an IPTV Box defaults to factory settings, all settings made previously by the customer are removed.This includes, but is not limited to:Â   Google accountÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=93</guid>
										<title>HSN App on TiVo / IPTV- Article no. 5994</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=93</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction HSN Shop by Remote ApplicationÂ allows users to use the TiVo remote control to purchase recently-aired products while streaming HSN Channel on TVs...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=100</guid>
										<title>SOCU &#40;Start Over/Catch Up&#41; Feature- Article no. 8497</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=100</link>
										<description><![CDATA[ Introduction  Start Over:Â the ability to play a show from the beginning while it is still airing, up to the end of the show stream according to theÂ GuideÂ dataÂ  Catch Up:Â the ability to play a show after it airs within a certain availability...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=124</guid>
										<title>IPTV Live TV is Actually 30 Minutes Behind- Article no. 8997</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=124</link>
										<description><![CDATA[ Introduction   This happens when the Android IPTV box (ANDSTRM eStream4K) is connected not with HDMI, but aÂ "breakout" cableÂ - cable that combines Phono (R+L) audio and Composite video (for older standard definition TVs)      Choosing "Live TV"...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=125</guid>
										<title>IPTV / TiVo Stream 4K HSN Does Not Match ICOMS- Article no. 9004</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=125</link>
										<description><![CDATA[ Introduction HSNsÂ (Hardware Serial Numbers) are found onÂ TiVo Stream 4KÂ andÂ IPTV equipment Â    IPTV -Â Bottom of deviceÂ Â      TiVo Stream 4K -Â Found on BoxÂ Â Â orÂ Back of unit Â    Â    When entered incorrectly into accounts, it can cause...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=140</guid>
										<title>IPTV is Slightly Delayed Compared to Traditional Cable- Article no. 9200</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=140</link>
										<description><![CDATA[ Introduction  IPTV broadcasts need to be received, encoded and delivered via IP which takes a few more seconds to complete than older traditional cable set top boxes.Â  Please note, this is no different than other MSO&#039;sÂ that use the same...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=129</guid>
										<title>Google Assistant for IPTV and TiVo Stream 4K- Article no. 9216</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=129</link>
										<description><![CDATA[      Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction  Google AssistantÂ is Google&rsquo;s artificial intelligence-powered voice assistant. It is available on Android devices, like our IPTV boxes...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=138</guid>
										<title>No OnePass Recording Option on IPTV- Article no. 8590</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=138</link>
										<description><![CDATA[ Verify theÂ Serial Number Â / TSN NumberÂ  VerifyÂ customerÂ subscribesÂ to channel in questionÂ  VerifyÂ correct serviceÂ codesÂ are on accountÂ  VerifyÂ show is scheduled to air andÂ listed in guide informationÂ  Balance the accountÂ  Verify the...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=95</guid>
										<title>Pandora App on TiVo and IPTV- 2067</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=95</link>
										<description><![CDATA[ Introduction PandoraÂ is personalized internet radio designed to help you discover new music you&#039;ll love and enjoy music you already know  Pandora&#039;sÂ free versionÂ offersÂ 40 hoursÂ ofÂ ad-supportedÂ music per month;Â Â Pandora...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=97</guid>
										<title>Netflix App on TiVo and IPTV- Article no. 3763</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=97</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction With Netflix on your TiVo, you can enjoy a wide selection of Netflix movies and TV episodes from Netflix right to your TiVoÂ® box! Eligibility...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=114</guid>
										<title>Loading Video Message on IPTV Screen- Article 8582</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=114</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=126</guid>
										<title>IPTV Error V638- Article no. 9234</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=126</link>
										<description><![CDATA[ Introduction V638Â â "Socket Open Error while fetching the Video Segment"   The player is trying to download a video segment but cannot open a socket connection to the server      If this error happens during the initial stream start, it will...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=127</guid>
										<title>IPTV Screen Saver- Article no. 9020</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=127</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customer self-service on help.astound.com   Introduction By default the IPTV box is set up with aÂ screen saver. This activates during aÂ period of inactivityÂ between the IPTV box and the...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=139</guid>
										<title>DRM Library Error - Can&#039;t Play Right Now &#40;IPTV&#41;- Article no. 9051</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=139</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps  This is a network / internet connection errorÂ  Follow the steps inÂ IPTV - Cannot Connect to Network / C210  ]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=94</guid>
										<title>iHeart Radio App on TiVo / IPTV- 5239</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=94</link>
										<description><![CDATA[      Self-Service Support Alert:Â  this article is available for customer self-service on help.astound.com   Introduction iHeartRadioÂ is an Internet radio app that provides access to thousands ofÂ real radio stationsÂ covering Pop, Country, Hip-Hop...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=99</guid>
										<title>Talking Guide / Screen Reader &#40;a.k.a. Talkback&#41;- Article no. 8344</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=99</link>
										<description><![CDATA[ Introduction Screen ReaderÂ andÂ Talking GuideÂ areÂ audio servicesÂ forÂ visually impaired customers Â  Screen Reader (a.k.a. "TalkBack")Â speaks out the content of a page to a visually impaired user.Â   As you scroll through options on the page,...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=119</guid>
										<title>IPTV Error V550, V551, V552 - Player Failure- Article no. 9002</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=119</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ DataÂ product; always troubleshoot theÂ modemÂ andÂ its connectionÂ to the IPTV deviceÂ beforeÂ troubleshooting the IPTV device  Just like a laptop, gaming system, or other device, IPTV needs aÂ goodÂ connection to the modem...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=128</guid>
										<title>Pair Your TiVo Remote&#039; IPTV Screen-Article no. 9285</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=128</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction Once your IPTV box receives an update, you will see a screen with 2 remotes. One large remote and one small remote: The following instructions are...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=137</guid>
										<title>V425, V459 - IPTV- Article no. 8514</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=137</link>
										<description><![CDATA[ Reason: Channel list not populated Â  Â    Resolution Steps  Verify theÂ Serial Number Â / TSN NumberÂ  Verify customer subscribes to the channel and tier of serviceÂ  Send a Refresh hit in BOLTÂ  If the issue persists, click the Create Work Order...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=92</guid>
										<title>Astound TV + App- Article no. 9184</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=92</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction   With theÂ Astound TV+Â app, stream live TV where you want on your deviceÂ Â  Use theÂ Astound TV+Â app to search, schedule, record and watch on...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=117</guid>
										<title>IPTV Error C210 / C806 Cannot Connect to Network- Article no. 8553</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=117</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=134</guid>
										<title>Pink or Purple Hue on IPTV Screen- 8584</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=134</link>
										<description><![CDATA[Resolution Steps  Verify theÂ Serial Number Â / TSN NumberÂ  Power cycleÂ the IPTV boxImportant: followÂ power cyclingÂ steps carefully; each box is power cycled differentlyÂ  Unplug the HDMI cable, switch ends and reconnect to the TV and IPTV boxÂ Â...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=136</guid>
										<title>IPTV Won&#039;t Power On- Article no. 8554</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=136</link>
										<description><![CDATA[Resolution Steps   Verify theÂ Serial Number Â / TSN NumberÂ  Ensure theÂ power source of the box is plugged into has powerÂ  If the light in front of the box is red, press any button on the remote to wake it up   Â   Power cycleÂ the IPTV...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=98</guid>
										<title>YouTube App on TiVo and IPTV- 2285</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=98</link>
										<description><![CDATA[ Self-Service Support Alert:Â  this article is available for customer self-service on help.astound.com   Introduction YouTubeÂ is a video sharing website where you can watch, upload and share videos  YouTube videos areÂ notÂ stored on the TiVo, andÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=115</guid>
										<title>Channels Missing from IPTV Guide- Article no. 8589</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=115</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=130</guid>
										<title>IPTV Changing Screensaver / Standby Settings- Article no. 9281</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=130</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps Shorten or lengthenÂ the time from the last button push of the remote control until the screensaver becomes active:Â    Go toÂ TiVo Home |...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=106</guid>
										<title>IPTV error V404, V405, V419- Article no. 8555</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=106</link>
										<description><![CDATA[      Introduction Â  The box is out of home.Â Specifically, the box has been removed from the Â customer&#039;s network and account and is trying to be used on another account / Â networkÂ Â   Advise the customer that the box does not detect the...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=107</guid>
										<title>Add Favorite Channels on IPTV and TiVo- 2003</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=107</link>
										<description><![CDATA[      Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction Important: Â   To seeÂ Favorite ChannelsÂ on a TiVoÂ Mini,Â first add them to theÂ FourÂ orÂ SixÂ TunerÂ TiVo in the homeÂ  There isÂ no...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=112</guid>
										<title>TiVo Experience 4 Quick View- Article no. 6153</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=112</link>
										<description><![CDATA[ Introduction  While watching live TV or recorded show,Â QuickViewÂ lets you see what else is playing now or coming up without missing the action on the show you&rsquo;re watchingÂ  QuickViewÂ panels appear over the video you are watching  Â   ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=135</guid>
										<title>IPTV Box Rebooting Repeatedly- Article no. 8580</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=135</link>
										<description><![CDATA[Resolution Steps  Verify theÂ Serial Number Â / TSN NumberÂ  Ensure the box is not plugged into an outlet that is controlled by a wall switchÂ  Power cycleÂ the IPTV boxImportant: followÂ power cyclingÂ steps carefully; each box is power cycled...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=104</guid>
										<title>IPTV Device is Off By an Hour- Article no. 9236</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=104</link>
										<description><![CDATA[      Introduction If your IPTV device is off by an hour, it may be set to the wrong Time Zone. The following Time zones are used in our Astound areas:   CA, OR, WA -Â Pacific Time      TX, IL, IN -Â Central Time     DC, IL, MA, NY, PA -Â Eastern...]]></description>

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										<title>IPTV Error V95 Lost Internet Connection- Article no. 8592</title>
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										<description><![CDATA[ Introduction IPTVÂ is aÂ DataÂ product; always troubleshoot theÂ modemÂ andÂ its connectionÂ to the IPTV deviceÂ beforeÂ troubleshooting the IPTV device  Just like a laptop, gaming system, or other device, IPTV needs aÂ goodÂ connection to the modem...]]></description>

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<item>
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										<title>Missing Channel&#40;s&#41; IPTV - V425, V411- Article no. 8998</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=118</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<title>IPTV error V539, V549, V635, V639, V642- Article no. 8517</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=120</link>
										<description><![CDATA[ IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ return it to its...]]></description>

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										<title>IPTV Error V401- Article no. 9186</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=123</link>
										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<title>IPTV - Stuck on Update- Article no. 8588</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=133</link>
										<description><![CDATA[Resolution Steps  Verify theÂ Serial Number Â / TSN NumberÂ  Power cycleÂ the IPTV boxImportant: followÂ power cyclingÂ steps carefully; each box is power cycled differentlyÂ  If the issue persists, click the Create Work Order or Technical Case...]]></description>

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<item>
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										<title>IPTV - Couldn&#039;t Download System Update- 9178</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=101</link>
										<description><![CDATA[ Introduction  Customers might see this when the box is taking an upgrade but fails due to not enough storage space availableÂ  If customers see this, they likely have many apps downloaded and installed (above and beyond what are on the devices from...]]></description>

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<item>
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										<title>IPTV Error V306, V307, V308, V309, V310, V315, V403, V501- Article no. 8579</title>
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										<description><![CDATA[ Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network, or account, ask the customer toÂ...]]></description>

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										<title>IPTV Frozen / In a Non-Responsive State- Article no. 9207</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=122</link>
										<description><![CDATA[ 4 days agoÂ | Article no. 9207      Introduction IPTVÂ is aÂ Data product; alwaysÂ troubleshoot the modemÂ and itsÂ connectionÂ to theÂ IPTV deviceÂ beforeÂ troubleshooting the IPTV device  If the IPTV box wasÂ movedÂ to another location, network,...]]></description>

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