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<title>Home - All Categories - Data Equipment  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=5</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=26</guid>
										<title>Cable Modem Offline / Modem Out - Article no. 5839</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=26</link>
										<description><![CDATA[Introduction Note:   If a customer has their ownÂ firewall software,Â that might be causing the issue -Â refer aÂ customer to theÂ firewall provider  If customer complains ofÂ having toÂ frequently power cycle,Â troubleshoot intermittent modem issue ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=91</guid>
										<title>Data Equipment Information for DC, IL, IN, MA, NY, and PA- Article no. 5904</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=91</link>
										<description><![CDATA[Introduction Please be aware that the following brand names are the same company (ending with newest):   Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope   Resolution Steps Â All-in-one Cable Modem Gateways  LinksysÂ® Wireless-G Cable...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=59</guid>
										<title>Netflix App on TiVo and IPTV- Article no. 3763</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=59</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction With Netflix on your TiVo, you can enjoy a wide selection of Netflix movies and TV episodes from Netflix right to your TiVoÂ® box! Eligibility...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=58</guid>
										<title>YouTube App on TiVo and IPTV- 2285</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=58</link>
										<description><![CDATA[ Self-Service Support Alert:Â  this article is available for customer self-service on help.astound.com   Introduction YouTubeÂ is a video sharing website where you can watch, upload and share videos  YouTube videos areÂ notÂ stored on the TiVo, andÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=60</guid>
										<title>Astound TV + App- Article no. 9184</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=60</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction   With theÂ Astound TV+Â app, stream live TV where you want on your deviceÂ Â  Use theÂ Astound TV+Â app to search, schedule, record and watch on...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=57</guid>
										<title>Troubleshooting an App on Astound Devices- Article 5888</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=57</link>
										<description><![CDATA[  Introduction Follow the troubleshooting steps below, testing the App after each step  You can also viewÂ a list of the most Popular Apps Available on Our Equipment  Â  Resolution Steps Expand AllÂ |Â Collapse All Â  Â TiVo STBs Â  Verify theÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=34</guid>
										<title>Modem Offline - Server Message - Troubleshooting - Article no. 5735</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=34</link>
										<description><![CDATA[Introduction Modem OfflineÂ Merlin Errors:  STARTCONFIGFILEDOWNLOAD MAC address wasÂ not found onWave, Grande or RCNÂ networksÂ  DeviceÂ not registeredÂ on the Network Headend ProvisioningÂ Does Not Existfor this MACÂ  Entered MAC isÂ not...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=41</guid>
										<title>Some Devices Can&#039;t Connect - Troubleshooting - Article no. 5852</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=41</link>
										<description><![CDATA[IntroductionThis article is meant to troubleshootÂ certain device(s) that can&#039;t connect to your internet connection.  IfÂ all of your devices cannot connect to the Internet,Â follow troubleshooting forÂ Cable Modem Offline / Modem Out ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=25</guid>
										<title>Adding BYOM to an Account - Article No: Article no. 1922</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=25</link>
										<description><![CDATA[Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicableÂ CPNI and PII-protected information; customers cannot opt out of CPNI verificationÂ  The Following is Not...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=30</guid>
										<title>IPTV Tab In Merlin - Article no. 9270</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=30</link>
										<description><![CDATA[Introduction  The IPTV Tab in Merlin can show you the diagnostics of an IPTV box in question These areas of the IPTV tab should be considered when troubleshooting  Resolution Steps IPTV Alert Messages ( top of screen in Red )  Box X####-####### out...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=31</guid>
										<title>Fiber To The Home - FTTH - Troubleshooting - Article no. 5527</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=31</link>
										<description><![CDATA[Introduction  Fiber To The HomeorÂ FTTHÂ  is a revolutionary service offering all of our services overÂ Fiber Optic CablesÂ routed into the home.Â FTTHÂ  service is delivered to customers through fiber by way of a device known as anÂ Optical Network...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=35</guid>
										<title>Multi-Gig FAQ&#039;s and Talking Points - Article no. 9271</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=35</link>
										<description><![CDATA[Introduction Multi-Gig service is available wherever it is indicated as such by an appropriate serviceable status. Resolution Steps Expand AllÂ |Â Collapse All Â  Â What is 1200 Mbps? 1.2 Gigabits per second (Gbps) is 1200 megabits per second (Mbps)...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=54</guid>
										<title>Data Equipment Information for Grande, TX- Article no. 8904</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=54</link>
										<description><![CDATA[Â  Introduction Please be aware that the following brand names are the same company (ending with newest):  Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope  Resolution Steps All-in-one Cable Modem Gateways  ArrisÂ© TouchstoneÂ® DG1670...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=52</guid>
										<title>Data Equipment Information for enTouch, TX - Article no. 6246</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=52</link>
										<description><![CDATA[Â  Introduction Please be aware that the following brand names are the same company (ending with newest):  Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope  Outdoor equipment such as ONT&#039;s customers do not have access to are not...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=24</guid>
										<title>Troubleshooting eero Offline - Article no. 6137</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=24</link>
										<description><![CDATA[Introduction When anÂ eeroÂ isÂ offline, you may see:  AnÂ API failureÂ error in BOLT AÂ missing eero tabin MerlinÂ  FAILED --Â The modem is not detecting a connected eero MAC address. The eeroÂ MAC must appearin theÂ client list on the Router Tab. ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=36</guid>
										<title>Netgear XR1000 Gaming Router - Article no. 9185</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=36</link>
										<description><![CDATA[Â  Introduction This router is intended forÂ video game enthusiastsÂ who want more control over their gaming bandwidth Requirements  Must havecompany internet speed ofÂ 250MbpsÂ or higher Canuse with aÂ BYOM Canuse withÂ 2 GÂ (ALL PORTS ON THIS...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=38</guid>
										<title>Salem, Oregon Migration</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=38</link>
										<description><![CDATA[Resolution Steps  Customers inÂ Salem, Oregon currentlyÂ withÂ videoÂ equipment are being notified theirÂ equipment needs to beÂ replaced Customer Notificationsare sent beginningÂ September 12, 2023Â and are sent throughout the process until...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=37</guid>
										<title>PA Modem Swap and Speed Upgrade Project - Article no. 9373</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=37</link>
										<description><![CDATA[Introduction Any Pending Work Order for the speed upgrade and modem codes should not be cancelled If the order does need to be canceled,Â escalate to a LeadÂ to make the local market aware Resolution Steps PA Speed Increase Project Talking Points ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=53</guid>
										<title>Data Equipment Information for CA, OR, WA- Article 8328</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=53</link>
										<description><![CDATA[Introduction Please be aware that the following brand names are the same company (ending with newest):  Linksys, Cisco, Belkin, Foxconn Motorola, Pace, Arris, CommScope  Resolution Steps All-in-one Cable Modem Gateways   LinksysÂ® Wireless-G Cable...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=29</guid>
										<title>Failed Self Install Procedure - Article no 9272</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=29</link>
										<description><![CDATA[Introduction  After exhausting the troubleshooting of aÂ Self-Installation Kit, we need to set up a technician visit to resolve the issue    Be advised, the order below has a One Time Charge ofÂ $29.95to cover the Truck Roll/Tech visit. Inform your...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=51</guid>
										<title>Modem Offline - Server Message - Troubleshooting- Article no 5735</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=51</link>
										<description><![CDATA[ Introduction    Modem OfflineÂ Merlin Errors:  STARTCONFIGFILEDOWNLOADÂ  MAC address wasÂ not found onÂ Wave, Grande or RCNÂ networksÂ  DeviceÂ not registeredÂ on the Network HeadendÂ  ProvisioningÂ Does Not ExistÂ for this MACÂ  Entered MAC isÂ not...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=56</guid>
										<title>Music Choice App on Tivo and IPTV- Article 5443</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=56</link>
										<description><![CDATA[Introduction For basic troubleshooting (won&#039;t load, cannot find, will not play back, etc.), seeÂ Troubleshooting an App on TiVo Â  Resolution Steps Â  Expand AllÂ |Â Collapse All Â  Â Music Choice App on TiVo is Free! Â  Music Choice app on TiVo...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=27</guid>
										<title>Eero and Gaming router comparisons - Article no. 9274</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=27</link>
										<description><![CDATA[Introduction This article is intended to be a simple technical comparison for Sales Purposes. Â  Resolution Steps     Â    EeroÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â    Eero Pro 6   Eero Pro 6e   Netgear Nighthawk Gaming Router    Â  Â  Â  Â  Â    ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=55</guid>
										<title>Google OnHub Support and Upgrade Opportunities- Article no. 9245</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=55</link>
										<description><![CDATA[ Introduction Google OnHub routers were first released 6 years ago. Late last year, Google announced that it would sunset the Google OnHub router service.   Resolution Steps More information can be found on Google&#039;s support websiteÂ here. As a...]]></description>

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