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<title>Home - All Categories - Troubleshooting  - Data Troubleshooting  - Reference  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=39</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=445</guid>
										<title>Power Cycle a Cable Modem, EMTA, or FTTH ONT - Article no. 1990</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=445</link>
										<description><![CDATA[Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Note: 3rd party VoIP provider (Vonage, Skype, etc)  There is no reason to perform these steps if:  Phone service is working The internet connection...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=443</guid>
										<title>Release and Renew IP Address for Windows and Mac OS-Article no. 2087</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=443</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps Windows 10 (Release and Renew)   Click on theÂ Start icon magnifying glassÂ (bottom left)Â  Type cmdÂ in theÂ search barÂ at theÂ bottomÂ  In...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=453</guid>
										<title>PT / Provisioning Transactions Error Codes- 1461</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=453</link>
										<description><![CDATA[ 5 months agoÂ | Article no. 1461        Internal Information Â  Expand AllÂ |Â Collapse All Â  Â Error 001: Transaction Sent    001 is equivalent of aÂ SentÂ on phone transactions      This isÂ not an error code     Appears in Site 44 accounts as a...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=471</guid>
										<title>FTP and Webspace for DC Metro, IL, MA, NY, PA, CA, OR and WA- Article no. 2255</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=471</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction Â  Web spaceÂ usageÂ can beÂ checkedÂ on thisÂ page.WeÂ no longer offer new, orÂ support existingÂ Personal WebspaceWeb Space storage was equal to...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=452</guid>
										<title>Reprovisioning Equipment- Article number 1901</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=452</link>
										<description><![CDATA[ Introduction This procedure is to reprovision the Data portion of equipment   Resolution Steps Reprovision a Cable Modem  Go to theÂ Customer Equipment MaintenanceÂ [BX] screenÂ  HighlightÂ the modem and click theÂ Remove OccurrenceÂ buttonÂ  On the...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=455</guid>
										<title>Sending Hits and Viewing Results- 1590</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=455</link>
										<description><![CDATA[     Resolution Steps Â  Expand AllÂ |Â Collapse All   Verify theÂ Serial Number Â / TSN Number   Balance hit   Please be aware:Â Sending aÂ balance hit on an account with Digital Phone will reboot the EMTA. Ensure your customer is not on this phone...]]></description>

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