<?xml version="1.0"?>

<rss version="2.0">


<channel>
<title>Home - All Categories - Troubleshooting  - Data Troubleshooting  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=38</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=472</guid>
										<title>FTP Access Troubleshooting for DC Metro, IL, MA, NY and PA-Article no. 5329</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=472</link>
										<description><![CDATA[ Introduction Note:Â Safari web browser does not support FTP logins   Resolution Steps Â  1. Verify customer is using right username from BOLT  2. Verify username in BOLT Data User tab is active both in Local and Server  3. Attempt to Log in to FTP...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=446</guid>
										<title>Switch Devices while Keeping the Static IP- Article no. 1272</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=446</link>
										<description><![CDATA[      Introduction Static IP AddressÂ are available toÂ Business SolutionsÂ customers acrossÂ all Sites  They areÂ no longer availableÂ toÂ ResidentialÂ customersÂ effective November 1, 2023Â  Existing Residential Static IP customers are...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=459</guid>
										<title>Do I Have to Turn off the Cable Modem?- Article no. 2062</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=459</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps Cable modems are designed to be on forÂ long periods of timeÂ without problemsOccasionally,Â a cable modem should beÂ powered offÂ andÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=469</guid>
										<title>Configuring Linksys Routers &#40;EA2700 and EA2750&#41;- Article no. 5206</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=469</link>
										<description><![CDATA[Â  Resolution Steps Wireless Networking 1. EstablishÂ aÂ wired connectionÂ between the router and a computer,Â if possibleÂ  2. If aÂ wired connectionÂ isÂ not possible,Â initiate aÂ wirelessÂ connectionÂ with theÂ LinksysÂ router. (Connection...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=463</guid>
										<title>Adding Init Strings for Windows Dialup- Article no. 2246</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=463</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com   Introduction Init stringsÂ are commands that help aÂ Dialup modemÂ establish a connection andÂ stay connectedÂ Â Â    Resolution Steps Windows 10Â   Go toÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=474</guid>
										<title>Server Error 500 - Linksys Routers- Article no. 5543</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=474</link>
										<description><![CDATA[Â  Resolution Steps There is aÂ known firmware bugÂ in theÂ E2500,Â EA2700, andÂ EA2750 routers,Â whereÂ Server Error 500 orÂ Server Error 502Â displays  This may happen after booting up from a time of inactivity This error is more noticeable if the...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=449</guid>
										<title>Dialup Error 691- Article no. 1576</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=449</link>
										<description><![CDATA[ Introduction Error 691: Access denied because username and/or password is invalid on the domain   Resolution Steps InÂ WebTools:  Verify the account isÂ activeÂ andÂ DialÂ is turnedÂ ON Test the username and password  On theÂ Customer&#039;s...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=460</guid>
										<title>Dial-up Error 680- Article no. 2104</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=460</link>
										<description><![CDATA[ Introduction  Dial-upÂ error 680Â occurs when:   Modem isÂ not hooked upÂ to the phone line correctly   There isÂ no dial toneÂ    The modemÂ driversÂ areÂ not initializingÂ properly to detect a dial tone on the line   Dial toneÂ isÂ non-standardÂ ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=468</guid>
										<title>RSSI &#40;Received Signal Strength Indicator&#41;- Article no. 4979</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=468</link>
										<description><![CDATA[ Introduction RSSI (Received Signal Strength Indicator)Â is a measure of the power level that a client device is receiving from an access point.Â    Resolution Steps Since each customer&#039;sÂ homeÂ andÂ wireless situationÂ isÂ different,Â RSSIÂ can...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=444</guid>
										<title>Modem in Init&#40;d&#41; Status- Article no. 1266</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=444</link>
										<description><![CDATA[Â  Resolution Steps Note: init(d)Â isÂ notÂ the same asÂ online(d)  Access MerlinÂ through BOLT; bring up the customer&#039;s modemÂ  Look for any indicationÂ (red)Â of anÂ outageÂ on theÂ UBRÂ Â  Click theÂ RebootÂ button for the modemÂ  Have the...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=464</guid>
										<title>Merlin Error Follow TAC Escalation Procedure-  Article no. 3500</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=464</link>
										<description><![CDATA[Â   Introduction Follow TAC Escalation ProcedureÂ error messageÂ inÂ MerlinÂ indicates one or more areas of the modem&#039;s health areÂ outside of the accepted rangeÂ at that moment  This could be anything from degraded service to fullÂ service loss...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=470</guid>
										<title>Static IP - Troubleshooting- Article no. 5317</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=470</link>
										<description><![CDATA[ Introduction Note: if customer hasÂ their own firewall software, that might be causing the issue;Â refer customer to firewall provider   Resolution Steps  Check for Static IP Address outagesÂ  Verify that Static IP service code is listed on customer...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=448</guid>
										<title>Locate MAC Address- Article no. 1562</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=448</link>
										<description><![CDATA[Â  Resolution Steps BOLTÂ Â   Go to theÂ Equipment Tab SelectÂ Addl Hits and Details Locate theÂ MAC / AddressÂ on theÂ Equipment Details screen  ICOMS Â  Â  Go to theÂ Customer Equipment MaintenanceÂ screen [BX] Highlight equipment and clickÂ Port...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=456</guid>
										<title>Modem Stuck in Online&#40;d&#41;- Article no. 1818</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=456</link>
										<description><![CDATA[ Introduction To reactivate modem service, customer must be current  Resolution Steps   Go to theÂ ICOMS Customer EquipmentÂ [BX] screen,Â highlightÂ theÂ modemÂ and clickÂ Port Occ Asgn HighlightÂ theÂ modem againÂ and clickÂ Modem Prov Verify theÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=462</guid>
										<title>Loose Connections on Cable Modem- Article no. 2181</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=462</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps   Check all connectionsÂ and make sure they areÂ finger-tight If a cableÂ won&#039;t connectÂ when attempting to tighten,Â you may need to...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=475</guid>
										<title>Bandwidth Saturation- Article no. 5581</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=475</link>
										<description><![CDATA[      Introduction When anÂ internet connectionÂ is pushedÂ beyond its capacity, performance on apps and browsing slows for all devices connected to the networkThis issue is referred to asÂ bandwidth saturation Customers are oftenÂ unaware of how...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=461</guid>
										<title>Setting a Home Page in IE-Article no. 2122</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=461</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps  SelectÂ ToolsÂ from Internet Explorer menuÂ  Go toÂ Internet Options | General tab | Home PageÂ  SelectÂ Use CurrentÂ  ClickÂ Apply,Â thenÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=442</guid>
										<title>Swap a Data Occurrence- Article no. 1261</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=442</link>
										<description><![CDATA[      Resolution Steps  Go to theÂ Equipment Maintenance [BX]Â screen inÂ ICOMSÂ  HighlightÂ the item and click theÂ Port Occ AsgnÂ buttonÂ  On theÂ Equipment Port MaintenanceÂ screen, select theÂ data portÂ and click theÂ Swap Ctg/OccÂ button Â Â ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=466</guid>
										<title>Merlin - Modem Manufacturer/Lease Discrepancy- Article no. 3788</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=466</link>
										<description><![CDATA[Â  Introduction Â   The DHCP lease information area in MerlinÂ does notÂ tell you theÂ modem model, but rather the Ethernet OEM based on theÂ first 6 charactersÂ of the MAC addressÂ  BecauseÂ ArrisÂ recently bought out someÂ MotorolaÂ Corporation...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=467</guid>
										<title>Firmware Update Error in Cablemodem logs- Article no. 3972</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=467</link>
										<description><![CDATA[Â  Resolution Steps Customers may check the logs on their cable modem  These logs willÂ normallyÂ read:  Sep 30 2014 22:17:16Â Â Â  4-ErrorÂ Â Â  E106.0Â Â Â  SW upgrade Failed before download - TFTP Max Retry Exceeded Sep 30 2014 22:17:16Â Â Â  4...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=451</guid>
										<title>Non-Routable IP Addresses- Article no. 1771</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=451</link>
										<description><![CDATA[ Introduction Non-Routable IPs only work on LANs or closed networks  They are notÂ publicly addressable IP addresses    Resolution Steps Non-Routable IPs  204.152.64.0/23: any address betweenÂ 204.152.64.0Â andÂ 204.152.65.15 169.254.0.0/16: any...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=473</guid>
										<title>OFDM- Article no. 5372</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=473</link>
										<description><![CDATA[ Introduction Extra CreditExtra Credit procedures are additional information which is not necessary for troubleshooting but could help explain how some more advanced items work. Some of the concepts and language may be more advanced then you might...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=457</guid>
										<title>Fix Modem Hijack Page - Troubleshooting- Article no. 1969</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=457</link>
										<description><![CDATA[ Introduction  Hijacking redirect occurs when a customer getsÂ a special DNS ( 207.172.156.202 ) server issuedÂ along withÂ an IP leaseÂ  This causes every web page the customer tries to access to go toÂ a specific site.Â  In this case,Â theÂ Hijack...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=465</guid>
										<title>Dual Band Wi-Fi- Article no. 3786</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=465</link>
										<description><![CDATA[Â  Resolution Steps InÂ Wi-Fi networking, dual band is capable of transmitting in eitherÂ 2.4 GHzÂ andÂ 5 GHzÂ linksÂ   By supplyingÂ separate network bandwidthÂ for each of theÂ two typesÂ of links, this service can providesÂ maximum flexibilityÂ in...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=458</guid>
										<title>Standard Gateway Configuration- Article no. 2035</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=458</link>
										<description><![CDATA[Â  Resolution Steps BEFCMU and WCG200 Version 1 Gateway Supported Settings  Remote login to the HLAN gateway On theÂ WirelessÂ tab, make sure theÂ Wireless NetworkÂ is Enabled by selecting theÂ EnableÂ radio button Enter the customer requestedÂ SSIDÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=447</guid>
										<title>Verify Dial-up is Working- Article no. 1545</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=447</link>
										<description><![CDATA[Â  Resolution Steps  InÂ WebTools,Â verifyÂ DialÂ isÂ ONÂ and theÂ password authenticatesÂ Â  If the issue persists, clickÂ Create Work Order or Technical CaseÂ on theÂ Work Orders TabÂ inÂ BOLTFill out the information as described below and clickÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=450</guid>
										<title>Converter and Cable Modem Firmware Update Policy- Article no. 1726</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=450</link>
										<description><![CDATA[ Introduction This article pertains toÂ Cable TV convertersÂ andÂ DOCSIS CableMODEMÂ equipment only.   Resolution Steps  Converter and Cable Modem Firmware Update Policy:  Our company doesÂ notÂ launch firmware updates until they are completely...]]></description>

									</item>

</channel>

</rss>