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Inactive Email Account Policy for DC Metro, IL, MA, NY and PA- Article no. 1295

Introduction This is usually shown in bolt as: 'This email address is flagged as 'closed' in the mail system, likely due to lack of activity.' Resolution Steps RCN notifies customers periodically regarding our Inactive Email...

Legacy Domain Name Email Setup for Former RCN Areas- Article no. 1262

Introduction Â Legacy email accounts likeÂ erols.comÂ andÂ starpower.netÂ need special settings to receive email addressed outside those domains Â Resolution Steps Strict DeliveryÂ isÂ ONÂ byÂ defaultÂ Â Log in toÂ UserToolsÂ with the...

Removing Email Suppression for DC Metro, IL, MA, NY and PA- Article no. 1610

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Sign in toÂ UsertoolsÂ with yourÂ User IDÂ andÂ PasswordÂ SelectÂ Reactivate your email addressÂ Click theÂ Turn my email back on!Â button...

Email Spam and Abuse Information- Article no. 1497

Â Resolution Steps Send all Spam and Abuse issues toÂ abuse@astound.netÂ for follow-up Advise the customer to mark the email asÂ Spam,Â thenÂ deleteÂ theÂ emailÂ If theÂ Mail Spam serviceÂ identifies aÂ spam fingerprintÂ in an email, the messageÂ...

Reporting Unwanted Email for DC Metro, IL, MA, NY and PA- Article no. 2083

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Reporting Unwanted Email SelectÂ theÂ emailÂ in the inbox and press theÂ Spam buttonÂ on theÂ Webmail toolbarÂ to move theÂ message to theÂ...

Continually Receiving Duplicate Emails- Article no. 5356

Â Resolution Steps Â Verify if customer in abuse status Â Change password on customer account Â If customer is seeing this in third party email software, ask them to switch to IMAP Â Ask customer to try emailing themselves Â ...

Hourly Email Sending Limits for DC Metro, IL, MA, NY, PA, CA, OR and WA- Article no. 2259

Â Resolution Steps Â You may send toÂ 400 recipientsÂ (email addresses)Â per hour.Â RCN does not allow sending any unsolicited advertising.Â From theÂ Internet Access Agreement: 1. Prohibited / Abusive Activities (d) Unsolicited Advertising. You...

Verify Mail Forwarding (Aliases) for DC Metro, IL, MA, NY and PA- Article no. 1290

Â Resolution Steps Â Check the Username on theÂ Cable DiagÂ page inÂ Webtools Check theÂ Mail ForwardingÂ section for any addresses under theÂ SourceÂ andÂ TargetÂ headers When addresses appear, mail forwarding exists Go toÂ UsertoolsÂ to...

Multiple Calendars in Webmail for DC Metro, IL, MA, NY and PA-Article no. 2089

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Users can create multiple calendars to make organization even easier. Resolution Steps To Create a New Calendar: On theÂ CalendarÂ tab, click...

Resolving CHID Email Usernames- Article no. 4896

Introduction CHIDÂ is short forÂ ChangeÂ ID; these steps are for DC Metro, IL, MA, NY and PA customers, onlyÂ Email account status changes toÂ forward emailÂ whenÂ Change Data UserÂ inÂ ICOMSÂ is usedÂ If an ICOMS Data User is changed,Â andÂ theÂ...

Email Error 550- Article no. 2088

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Full Error Message: SMTP error (send mail) from remote mailer after RCPT TO:: host abc.def.ghi.com [12.345.67.89]:Â 550...

Import / Export Contacts in Webmail for DC Metro, IL, MA, NY and PA- Article no. 2123

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Import Contacts: Ajax Interface Go to theÂ leftÂ navigation barÂ on theÂ PreferencesÂ tab and clickÂ Import / ExportÂ UnderÂ Import,...

Confirm Email Forwarding for DC Metro, IL, MA, NY and PA- Article no. 1873

Resolution Steps UsertoolsÂ forwards mail at theÂ server level Mail is divertedÂ awayÂ from the email account it was sent to andÂ never reaches it It mailsÂ onlyÂ to theÂ forwardingÂ account To send a copy to theÂ regularÂ account,Â turn offÂ...

Email Suppression Reactivation for DC Metro, IL, MA, NY and PA- Article no. 1295

Introduction Any email account from DC Metro, IL, MA NY and PA that is not accessed forÂ 6 consecutive monthsÂ will beÂ inactivatedÂ (suppressed) These accounts carry the warning of:Â "This email address is flagged as 'closed' in the mail...

Messages in Email Program are Not Showing in Webmail for DC, IL, MA, NY and PA- Article no. 2184

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Â Web based emailÂ showsÂ messagesÂ that areÂ currentlyÂ in your mailbox onÂ ourÂ server;Â here, you can view, delete, reply to and...

Internet Explorer and Edge Browser Compatibility with Webmail- Article no. 5204

Introduction DC Metro, IL, MA, NY and PA Webmail Users: SeveralÂ featuresÂ andÂ functionsÂ inÂ WebmailÂ don't work as expected with Microsoft'sÂ Edge BrowserÂ or someÂ newer versions ofÂ Internet ExplorerÂ Resolution Steps Known...

Download Messages After Viewing in Webmail- Article no. 1895

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Email messages can be downloaded at any time, as long as they areÂ not deletedÂ from Webmail (theÂ server) If messages are deleted from...

Receiving Duplicate Emails in DC Metro, IL, MA, NY and PA- Article no. 2140

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Note:Â The messageÂ 'Retrieving 1 of xx'Â withÂ less than xx messagesÂ displaying,Â does not indicateÂ missing email Your email is...