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<title>Home - All Categories - Troubleshooting  - HD Cable Troubleshooting  - Reference  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=35</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=407</guid>
										<title>Verify the Serial Number / TSN- 9238</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=407</link>
										<description><![CDATA[       Introduction Customers can find theirÂ TiVo Service Number (TSN)Â in theirÂ TiVo menus, on theÂ 4th line:   4 Tuners, 2 Tuners, Single Tuners,Â andÂ MinisÂ onÂ TiVo Experience 3Â   Go toÂ TiVo Central | Settings &amp; Messages | Account and...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=408</guid>
										<title>Power Cycle Digital Cable Equipment- 5296</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=408</link>
										<description><![CDATA[ Self-Service Support Alert: this article is available for customers on help.astound.com    Resolution Steps Â  Expand AllÂ |Â Collapse All Â  Â PYXIX (eStream4K) - IPTV   FromÂ HomeÂ left arrow toÂ Menu, go toÂ SettingsÂ thenÂ Device Settings,Â...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=419</guid>
										<title>Adding a Sub Account in ICOMS Article no. 5408</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=419</link>
										<description><![CDATA[      Introduction Customers MUST have an ICOMS Sub Account created in order to view VOD. When a sub account does not exist, a message appears on the BOLT VOD Tab: Access ICOMS and create Sub Account (SB) Â    Resolution Steps   ICOMS Sub Account (SB...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=420</guid>
										<title>Remote Control Issues- Article no. 5684</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=420</link>
										<description><![CDATA[Â  Resolution Steps Expand AllÂ |Â Collapse All  TiVo Remote Controls    Refer toÂ Remote control ManualsÂ to program the Remote for your device:  CA, OR, and WA DC, IL, IN, MA, MD, NY, and PA TX     TiVo does not respond to Remote commands    ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=409</guid>
										<title>Sending Hits and Viewing Results- 1590</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=409</link>
										<description><![CDATA[     Resolution Steps Â  Expand AllÂ |Â Collapse All   Verify theÂ Serial Number Â / TSN Number   Balance hit   Please be aware:Â Sending aÂ balance hit on an account with Digital Phone will reboot the EMTA. Ensure your customer is not on this phone...]]></description>

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