Home - All Categories - Troubleshooting - HD Cable Troubleshooting

Standard Digital, HD or DVR - Can't see Guide/Banner/Flip Bar Article no. 5315

Â Resolution Steps If the customer has anÂ HDTV, set the converter to the correctÂ aspect ratioÂ Verify the Serial Number Â / TSN NumberÂ Send a Balance hitÂ Power cycle the equipmentÂ If the problem persists, clickÂ Create Work Order or...

Unable to Process Request / Request Failed Article no. 5464

Introduction Â The converter is not communicating properly with the VOD equipment at the HeadendÂ Resolution Steps Press any key on the remote to clear the errorÂ Verify the Serial Number Â / TSN Number Send a Balance hitÂ Power Cycle the...

Distorted Audio Article no. 5310

Introduction Distorted Audio Explanation: One channel on all TVs in the home may be a channel provider issue One channel or all channelsÂ on one TV out of many in the home mayÂ alsoÂ be an equipment or connection issue One channel or all channels...

Volume Differs Between Channels or Shows Article no. 5324

Â Resolution Steps Â Volume may Differ from Channel to Channel, or Show to Show The station broadcasting the content is responsible for the consistency of the audioÂ Â broadcast; we pass the broadcast along to our customers The customer can...

IPG Double Image Issue Article no. 5441

Â Resolution Steps Verify the Serial Number Â / TSN NumberÂ Send a Balance HitÂ Power cycle the equipmentÂ If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLTÂ Click Create Work Order or...

Box Stuck on VOD Home Page- Article no. 5476

Â Resolution Steps Press theÂ Channel UpÂ button on your remote to move off the VOD home pageÂ Power cycle your converter boxÂ Verify the Serial Number Â / TSN NumberÂ If the issue persists, click the Create Work Order or Technical Case button...

VOD not Responding to Commands Article no. 5498

Â Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & 'Â Ensure a Sub AccountÂ exists on the accountÂ Troubleshoot the remote controlÂ and try the VOD againÂ Verify...

Audio / Volume Too Low Article no. 5325

Introduction Audio Issue Explanation: One channelÂ onÂ all TVsÂ in the home may be aÂ channel provider issueÂ One channel or all channelsÂ onÂ one TV out of manyÂ in the home mayÂ alsoÂ be anÂ equipment or connection issueÂ One channel or all...

DCT700 Converter Won't Turn On for PA / DC Only- Article no. 5535

Â Resolution Steps If you encounter a customer in theÂ PAÂ orÂ DCÂ markets with aÂ Motorola DCT700Â converter thatÂ will not power on,Â follow these simple steps to take care of your customer: Verify the Serial Number Â / TSN NumberÂ Ask the...

Screen Zoomed In on Passport Guide Article no. 5438

Â Resolution Steps Verify the Serial Number Â / TSN NumberÂ Power cycle the converterÂ Send a Balance hitÂ If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLTÂ ClickÂ Create Work Order or...

Audio Cuts In / Cuts Out Article no. 5323

Introduction Audio Cuts In / Cuts Out Explanation: One channel on all TVs in the home may be a channel provider issue One channel or all channelsÂ on one TV out of many in the home mayÂ alsoÂ be an equipment or connection issue One channel or all...