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<title>Home - All Categories - Troubleshooting  - TiVo Troubleshooting  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=29</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=401</guid>
										<title>VOD - Cable Card Pairing error Article no. 5473</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=401</link>
										<description><![CDATA[ Introduction BeforeÂ troubleshooting the VOD issue, check theÂ CableCARD pairing  TiVo All other Boxes    Resolution Steps Â   Try a VOD selection againÂ  If the issue persists, clickÂ Create Work Order or Technical CaseÂ on theÂ Work OrdersÂ tab in...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=394</guid>
										<title>Cancel / Activate Service in WebTools for DC Metro, IL, MA, NY and PA Article no. 3715</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=394</link>
										<description><![CDATA[ Introduction Â  CancelÂ service, thenÂ ActivateÂ to correct WebTools errors, andÂ MarryÂ our TiVo to a customer&#039;s retail TiVo  MarriedÂ TiVos areÂ connectedÂ through TiVo andÂ shareÂ programming Retail TiVo TSN doÂ notÂ appear in WebTools;...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=395</guid>
										<title>Netflix / Velocity Virtual Channel Mismapped - Philadelphia, PA Article no. 3775</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=395</link>
										<description><![CDATA[ Introduction Netflix has been found mapped to channel 750 in the Philadelphia market on some TiVo equipment, which is the channel position for VelocityThis occurs because the TiVo box software was updated with Lehigh Valley warehouse information in...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=402</guid>
										<title>TiVo Error on Pace: ASTB Needs to Download New Software Article no. 5600</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=402</link>
										<description><![CDATA[ Introduction This error is only on a Pace 6 Tuner (MG1) Â  A blue screen comes up and reads:  Pace PX001BTM SysCode Loader The ASTB needs to download new software.Â  This could take a few minutes, please be patient. DOCSIS DOWNLOADWAITING FOR SNMP...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=398</guid>
										<title>TiVo TSN Does Not Exist  Article no. 4995</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=398</link>
										<description><![CDATA[Â  Resolution Steps Â   Locate the TSN Reprovision the TiVo Check theÂ Provisioning TransactionsÂ [PT]Â screenÂ in ICOMS  Resolve any errors that generate   If the issue persists, please seeÂ a Lead or Floor Support for assistance  Â ]]></description>

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