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<title>Home - All Categories - Billing and Account Help  - Billing  - Reference  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=25</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=361</guid>
										<title>AutoPay - Adding, Removing, Changing Automatic Payments- Article no. 5526</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=361</link>
										<description><![CDATA[ Introduction Work from Home AgentsÂ (internal agents only):Â instructions for Credit Card Payments  Astound grantsÂ internal agents (this doesÂ not applyÂ to outsource partners)Â the ability to input and process credit card payments while assigning...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=365</guid>
										<title>Process a One Time Payment-1606</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=365</link>
										<description><![CDATA[      Introduction Work from Home AgentsÂ (internal agents only):Â instructions for Credit Card Payments   Astound grantsÂ internal agents (this doesÂ not applyÂ to outsource partners)Â the ability to input and process credit card paymentsÂ Â ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=362</guid>
										<title>Submitting a Service Now Ticket- Article no. 1838</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=362</link>
										<description><![CDATA[Introduction Expand AllÂ |Â Collapse All Â   Use your resourcesÂ before entering aÂ Service NowÂ ticketÂ  Service NowÂ tickets should be placed if there is a billingÂ disputeÂ forÂ Metered Data UsageÂ thatÂ cannotÂ be explained or can be identified...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=388</guid>
										<title>Alvaria- Article no. 9263</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=388</link>
										<description><![CDATA[ Introduction TheÂ AlvariaÂ system is yourÂ time punchÂ that must be completedÂ priorÂ to starting any other systems or engaging in any other work   LogÂ intoÂ theÂ Alvaria system at the beginning of your shiftÂ before engaging in any other tasks    ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=367</guid>
										<title>Making a Payment Arrangement &#40;Promise to Pay&#41;-1631</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=367</link>
										<description><![CDATA[Introduction Â  AlwaysÂ enter Payment ArrangementsÂ using BOLT   Do not useÂ ICOMS unless BOLT is down   Â   Do not enter aÂ Promise to Pay to cancel a non-pay work order in order to place aÂ Transfer order   No Payment Arrangements for the Following...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=381</guid>
										<title>Scheduling and Port Out Guidelines-1817</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=381</link>
										<description><![CDATA[      Introduction  When a customer moves their phone number (landline or mobile)Â toÂ another provider, this is called aÂ port outÂ   WhenÂ portingÂ a number toÂ our company,Â it must be anÂ active, working phone numberÂ with no pending work ordersÂ...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=384</guid>
										<title>Phone Numbers and Contacts Article no. 3403</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=384</link>
										<description><![CDATA[Â  Resolution Steps Expand AllÂ |Â Collapse All   Internal SupportÂ        Department / Contacts Phone Number Related ArticleÂ    Transfer Number Â  AlvariaÂ Phone System   Call Center Numbers Â  Using the IVR   Call Center Fax, Bothell, WA 425-217...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=371</guid>
										<title>Merge Billing Statements-2010</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=371</link>
										<description><![CDATA[ Introduction MergingÂ multiple billsÂ from theÂ same accountÂ intoÂ one single billing statement Â  Important  To combine multiple accounts at the same address, seeÂ Account Ownership Change   Verify the accountÂ has a current balanceÂ prior to...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=366</guid>
										<title>Winback- Article no. 1105</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=366</link>
										<description><![CDATA[ Introduction  Â Astound phone customers requesting to port their numberÂ toÂ anotherÂ landline or cell phone carrierÂ must place an orderÂ with the company they want service withÂ  When our company receives the order, theÂ Port OutÂ teamÂ enters a...]]></description>

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<item>
										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=377</guid>
										<title>Transfer Service- 1710</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=377</link>
										<description><![CDATA[  ForÂ Digital WestÂ customers,Â send an email toÂ support@digitalwest.netÂ andÂ include the following information:Â   Contact NameÂ  Daytime contact numberÂ  Details of the request    WhenÂ reschedulingÂ a Transfer Order that doesÂ notÂ include...]]></description>

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