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<title>Home - All Categories - FAQ  </title>
<link>https://agentx-astound-kb-qa.hgsdigital.com/category.php?id=11</link>
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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=333</guid>
										<title>PCI Breach Reporting Article no. 4708</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=333</link>
										<description><![CDATA[Resolution Steps PCI Breach Reporting Employees are our first line of defense in protecting customer information. For this reason it is important for all of us to know the process for reporting PCI violations. If you personally see, or suspect any...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=334</guid>
										<title>Calls for Specific Employees Article no. 1698</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=334</link>
										<description><![CDATA[Resolution Steps Call routing doesÂ notÂ facilitate inbound transfers to specific employees within the Call Center  Personal calls canÂ notÂ be directed to employeesÂ  In case of anÂ emergency,Â pleaseÂ contact the Control Desk ]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=335</guid>
										<title>MA Sales Contractor Identification Article no. 2034</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=335</link>
										<description><![CDATA[Resolution Steps AllÂ Massachusetts Sales ContractorsÂ have company badges and wear shirts with our company&#039;s logo   Flex Direct   Â    GSS Communications   Â    ARK Telecom   Â    CRC Media Solutions   Â    CP&#039;s United Inc.   Â    Morning...]]></description>

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										<guid>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=336</guid>
										<title>Customer Interaction Surveys Article no. 4689</title>
										<link>https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=336</link>
										<description><![CDATA[Resolution Steps EmailÂ surveysÂ are sent to randomly selected customersÂ afterÂ an interaction to ensureÂ quality service,Â excellent productsÂ andÂ excellent customer serviceÂ  OutsideÂ research companies areÂ contractedÂ conducting brand surveys...]]></description>

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