Self-Service Support Alert: this article is available for customers on help.astound.com

Introduction

HSN Shop by Remote Application allows users to use the TiVo remote control to purchase recently-aired products while streaming HSN Channel on TVs 

• HSN Shop App available in HDUI menus only
   
• Browse HSN’s catalog of more than 40,000 products, ranging from home décor to jewelry and electronics and more
   
• Separate free subscription is needed
   
• Subscription requires credit card information stored for purchases
   
• To access:
   
  • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
     
    • Go to TiVo Central | Apps & OnDemand  | HSN Shop by Remote to get started
      (see steps)
       
    4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
     
    • Go to TiVo Home | Apps | All | HSN Shop by Remote to get started
      (see steps)
  
  
  • IPTV
    • Go to TiVo Home | Apps & Games | HSN Shop by Remote
       
      • (you need to install this app from the Google Play store first)

Resolution Steps

HSN Shop App Categories:

• On Demand
  
  
• Recently aired
  
  
• Buy item on air
  
  
• Today's special
  
  
• All products
  
  
• Search
  
  
• Sale
  
  
• Free Shipping
  
  
• Clearance items
  
  
• Help

HSN Shop App Navigation

• From the main screen, scroll left or right for an item that is available; press select to start a purchase
  
  
• If you have an existing HSN account, enter your phone number and Zip code
  
  
• Otherwise, go to www.hsn.com/setup to create an account, or call HSN customer service

Internal Information

Troubleshooting for this App can be found here