Introduction

eero Whole Home Wireless / Enhanced Business WiFi Requirements 

• Cable modem (company-supplied or BYOM)
  
  
  • California, Oregon, Texas, and Washington: eero is available for GPON/FTTH customers
• Smart Phone or Tablet with Android or iOS capable of downloading the eero app
  
  
• Static IP Address products are not compatible with eero
  
  
• eero works over both the 2.4 and 5.0Ghz frequencies
  
  
• eero Plus is not available at enTouch TX
  
  
• Equipment that uses WPA2 security; refer to your device manufacturer for detail

eero uses multiple access points and TrueMesh technology to cover every nook and cranny of your home in powerful and reliable WiFi

• eero also works with your existing modem to deliver a consistently strong signal everywhere you need
  
  
• Customers may use their own retail beacons but we only Troubleshoot company owned eero products
  
  

eero is not available in Non-GPON Symmetrical (formerly Wave G) buildings offering HS100 service

Resolution Steps

 

	eero	eero Pro 6
Wi-Fi Standards	Wi-Fi 5 (IEEE802.11a/b/g/n/ac)	Wi-Fi 6 (IEEE802.11a/b/g/n/ac/ax)
Components	Base and Beacon(s)	Base and Base
Processor	700 MHz quad-core processor	1.4 GHz quad-core processor
Number Of Radios	2; dual-band	3; tri-band

 

 

 eero Pro 6

 

 eero

 

 Eero Secure+ (Residential Only)

Internal Information

 

eero Whole Home / Enhanced Business Wi-Fi Order Entry Reminders

 

 

 

• See the Offer spreadsheets on the Simon Promos Pricing and Products Tab for the correct Service Codes to use with stand alone Cable Modems or All-in-One devices
   
• eero Secure+ is not available for Business customers.