Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

1. Go to TiVo Central | Settings & Messages | Settings | Network | View Network Diagnostics | Test Internet Connection
    
2. Test Internet Connection cycles through Preparing, Connecting, and Disconnecting
    
3. Once test is complete, press Select to exit the screen
   
   (see steps) 

 

4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

1. Go to TiVo Home | left arrow to Menu | Settings | Network Settings | Network Troubleshooting | Internet Connection | Press Select or OK to begin testing
    
2. Test Internet Connection cycles through Preparing, Connecting, and Disconnecting
    
3. Once test is complete, press Select  or OK to exit the screen
   
   (see steps)  

Internal Information

Please Note: IPTV boxes do not have this feature.  See Setting Up Your IPTV Box.

 

In Web Tools:
 

• Enter the TSN in the Search field to locate the TiVo
   
• From the Select a Method drop down, choose phone_home and click Submit
   
• From the Call Type drop down, choose test - Trigger a test internet connection and click Submit