PPV Event Not Showing in HD- Article no. 5613

Resolution Steps

Make Sure the Customer is:

• Watching an HD PPV Event on an HD TV and with an HD Converter
   
• On the correct channel
   

If the PPV event started, and the HD PPV was purchased on a Standard box, issue a One Time Credit

• Cancel the HD PPV
   
• Order the Standard Definition PPV for the customer
   
• Ask the customer to go to correct channel for the event

Article ID: 506
Created: March 5, 2024
Last Updated: March 5, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=506