VOD Menu is Blank - No Categories, Only Previews- Article no. 5594

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Send a Balance hit
    
3. Power Cycle the equipment
    
4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	VOD Issue
     Service Category	VOD
     Problem Description	VOD Content Missing from Menu
     Select / Enter	All affected equipment, Valid Contact Name and Phone Number
     Required	Title, Date and Time of Occurrence

Article ID: 503
Created: March 4, 2024
Last Updated: March 4, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=503