VOD Displays ???- Article no. 5499

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Send a Balance hit
    
3. Power Cycle the equipment
    
4. If the issue persists, click Create Work Order or Technical Case on the Work Order Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	VOD Issue
     Service Category	VOD
     Problem Description	Problem with Application
     Select / Enter	All Affected Equipment, Valid Contact Name and Phone Number
     Schedule	First Available Time that Works for the Customer
     Required	Title, Date and Time of Occurrence

Article ID: 501
Created: March 4, 2024
Last Updated: March 4, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=501