Introduction

This is a Signal or Connection Error (and occurs when you remove the coax cable from the cable box while it is on)

Resolution Steps

1. Unplug power from back of converter box

2. Check the coax to ensure it s screwed securely into the back of the converter  box and is not bent or damaged

3.  Plug power back into converter box give the box 10 minutes to completely reboot, and then re-test
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4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	VOD Issue
     Service Category	VOD
     Problem Description	SRM-65535 or CL-514
     Select / Enter	All Affected Equipment, Valid Contact Name and Phone Number
     Schedule	First Available Time that Works for the Customer
     Required	Title, Date and Time of Occurrence