IPG Error: Request Failed / Unable to Process Request- Article no. 5435

Resolution Steps

1. Verify the Serial Number / TSN Number
    
2. Send a Balance hit
    
3. Power Cycle the equipment
    
4. If the issue persists, click Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case,​​​​​​​ fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	Trouble Call
     Service Category	Cable
     Problem Description	AF - Converter Problem Cable
     Select	All Affected Equipment
     Schedule	First available time that works for the customer
     Notes	Valid contact name and phone number

Article ID: 493
Created: March 4, 2024
Last Updated: March 4, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=493