Introduction

Customers may have to wait up to 5 minutes for the channel to restore itself

• This typically occurs when the station is experiencing technical difficulty
  
  
• This also happens when the station is not airing content due to a Sports Blackout
  
  
• If this occurs while in the guide, change the channel

Resolution Steps

If the issue persists, click Create Work Order or Technical Case on the Work Orders Tab in BOLT

 

• Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case:	Trouble Call
  Service Category:	Cable
  Problem Description:	AF - Converter Problem Cable
  Select:	All Affected Equipment
  Schedule:	First available time that works for the customer
  Notes:	Valid contact name and phone number