Add or Remove Premium Channels- Article no. 1705

Resolution Steps

1. Order Entry: Service Change [UD]
    
2. Order Type: Internal Order
    
3. Enter your information on the Order Entry [ES] screen
    
   • Campaign: varies
      
4. From the ES screen, add or remove service codes
    
   • The service code quantity must match the number of converters and cableCARDs
      
   • When adding/removing channels on a TiVo, ensure the channels are checked in the channel list
      
5. Schedule Work Order [SW] screen
    
   • Office Only
      
6. One Time Charges [OT] screen
    
   • OTC is not needed for an office change
      
7. Complete Work Order Check In screen
    
   • Click the Completed radio button
      
   • Enter employee number in the Installer field
      
   • Press Enter twice
    
8. When the order is checked in, ICOMS automatically sends a balancing hit to the converter box
    
   • Advise TiVo customers to force a TiVo Connection; this helps display new channels

Article ID: 487
Created: March 4, 2024
Last Updated: March 4, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=487