Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

• Incoming signals are temporarily encoded and copied to the DVR hard drive before the picture is viewed
  
  
• This is called buffering, which allows customers the ability to stop, pause, rewind and fast forward live television
  
  
• The picture does not appear on the TV until buffering is complete; usually only a few seconds worth of air time