Merlin Error Follow TAC Escalation Procedure- Article no. 3500

Introduction

Follow TAC Escalation Procedure error message in Merlin indicates one or more areas of the modem's health are outside of the accepted range at that moment

This could be anything from degraded service to full service loss, but is not declared as an outage

Resolution Steps

Unless flagged in BOLT or listed on the Outages tab, it is not an official outage

Troubleshoot normally to help the customer regain service
Schedule a service appointment when troubleshooting steps advise

Article ID: 464
Created: February 28, 2024
Last Updated: February 28, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=464