Converter and Cable Modem Firmware Update Policy- Article no. 1726
Introduction
This article pertains to Cable TV converters and DOCSIS CableMODEM equipment only.
Resolution Steps
Converter and Cable Modem Firmware Update Policy:
- Our company does not launch firmware updates until they are completely tested in our market areas. New firmware downloads automatically to equipment when made available
- If we haven't launched a specific firmware update, it's because our company is not fully confident of its stability / compatibility on our system
- Never refer a customer to a manufacturer regarding firmware updates; let the customer know we are constantly testing firmware updates before release to improve our services
Article ID: 450
Created: February 27, 2024
Last Updated: February 27, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=450