Self-Service Support Alert: this article is available for customers on help.astound.com

Introduction

Full Error Message:

• SMTP error (send mail) from remote mailer after RCPT TO:<e-mail@abc.com>: host abc.def.ghi.com [12.345.67.89]: 550 Message exceeds the size limit

Resolution Steps

Error 550 Message Exceeds the Size Limit:

• This error explains the issue originates with the other party's email service, not our company
  
  
  • The message is not too large for our company cable modems or email servers, but too large for the other party's servers