Verify Mail Forwarding (Aliases) for DC Metro, IL, MA, NY and PA- Article no. 1290

Resolution Steps

1. Check the Username on the Cable Diag page in Webtools
   
   
   • Check the Mail Forwarding section for any addresses under the Source and Target headers
     
     
     • When addresses appear, mail forwarding exists
       
       
   • Go to Usertools to remove any unwanted forwarding
     
     
     
2. Check Webmail for Message Filters
   
   
   • Login to Webmail with the correct username / password
     
     
   • Click the Preferences tab
     
     
   • Click Filters in the left sidebar
     
     
   • Remove any Incoming Message Filters that are forwarding mail away from Webmail

Article ID: 424
Created: February 24, 2024
Last Updated: February 24, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=424