Verify Mail Forwarding (Aliases) for DC Metro, IL, MA, NY and PA- Article no. 1290
Resolution Steps
- Check the Username on the Cable Diag page in Webtools
- Check the Mail Forwarding section for any addresses under the Source and Target headers
- When addresses appear, mail forwarding exists
- Go to Usertools to remove any unwanted forwarding
- Check Webmail for Message Filters
- Login to Webmail with the correct username / password
- Click the Preferences tab
- Click Filters in the left sidebar
- Remove any Incoming Message Filters that are forwarding mail away from Webmail
Article ID: 424
Created: February 24, 2024
Last Updated: February 24, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=424