Box Stuck on VOD Home Page- Article no. 5476

Resolution Steps

1. Press the Channel Up button on your remote to move off the VOD home page
    
2. Power cycle your converter box
    
3. Verify the Serial Number  / TSN Number
    
4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT 
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	Trouble Call
     Service Category	Cable
     Problem Description	AA - No Picture Cbl   (All TVs or Only TV) AC - No Picture AO   (One TV of Many)
     Select	All affected equipment
     Schedule	First available time that works for the customer

Article ID: 418
Created: February 24, 2024
Last Updated: February 24, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=418